Right of withdrawal

Who this applies to

This applies to you if you are a consumer — a natural person entering into a contract for purposes outside your trade, business or profession (Section 13 BGB).

It does not apply to businesses. If you are buying for a company, a public body, a freelance practice or any other undertaking, there is no statutory right of withdrawal, and the GPlatform Billing terms govern how the arrangement ends.

Withdrawal is not the same as cancelling

These get confused, and the difference matters.

Withdrawal is a statutory right for consumers. It undoes the contract as though it had not been concluded, and it lasts fourteen days.

Cancelling ends a subscription going forward. Anyone may do it at any time, business or consumer, and it is not limited to any period. That is in the Billing terms.

If the fourteen days have passed, you have not lost the ability to stop paying us. You have lost only the ability to unwind what has already happened.

Instruction on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us

Gelhaus Solutions Enno Gelhaus Eichenwald 3 49624 Löningen Germany egelhaus@ennogelhaus.de

of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

The one thing that can cost you the right

A subscription usually starts the moment you buy it, and that is normally what a customer wants. It also has a consequence, and we would rather you met it here than in a refusal.

Where you ask us to begin supplying digital content before the withdrawal period has ended, and you acknowledge that you thereby lose your right of withdrawal, the right lapses once we have begun (Section 356(5) BGB).

You are asked for both of those explicitly at checkout — the request and the acknowledgement — and neither is pre-ticked. If you would rather keep the right, do not give that consent, and the service starts when the fourteen days are up.

For a service rather than digital content, asking us to start early does not remove the right. It means that if you then withdraw, you pay proportionally for what you actually used, as the instruction above says.

Model withdrawal form

You may use this if you wish. It is not obligatory, and an email in your own words works just as well.

To Gelhaus Solutions, Enno Gelhaus, Eichenwald 3, 49624 Löningen, Germany egelhaus@ennogelhaus.de

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*),

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

What happens after you send it

We confirm receipt, stop the subscription, and reimburse within fourteen days by the means you paid with. Where you had asked us to start early, we work out the proportional amount and tell you how we arrived at it before setting it off.

Your data is dealt with as the privacy notice describes. The invoices we already issued stay, because German tax law requires them to for ten years, and that is set out there too.